Privacy Policy and Website Terms

Privacy Policy and Website Terms

WEBSITE TERMS

This website (Site) is operated by BYRD ELECTRICAL (ABN 68 200 963 204) (we, our or us). It is available at www.byrdelectrical.com.au and may be available through other addresses or channels.

Acceptance of these Terms of Use By accessing and/or using our Site or any online booking form to purchase goods and services, you (including each person, entity or organisation using our online booking form) (referred to collectively as you):

  • confirm to us that you have reviewed these website terms of use, (Terms)
  • confirm to us that you have the legal capacity accept these terms or those on our online booking form and
  • agree to use the Site in accordance with these Terms

If you are agreeing to these Terms not as an individual but on behalf of a company, your employer, an organisation, government or other legal entity (Represented Entity), then “you” means the Represented Entity and you are binding the Represented Entity to these Terms. If you are accepting these Terms and using our services on behalf of a Represented Entity, you represent and warrant that you are authorised to do so.

These Terms supplement and incorporate our policies and terms and included within any additional Terms of Trade applicable to the goods and services you purchase from us.

Personal Information Collection Notice We collect personal information about you in order to enable you to access and use the online booking form, to contact and communicate with you, to respond to your enquiries and for other purposes set out in our Privacy Policy.

Our Privacy Policy contains further information about how we store and use your personal information, how you can access and seek correction of your personal information and how you can make a privacy -related enquiry.

By providing personal information to us via this Site, you consent to us collecting, holding, using, and disclosing your personal information in accordance with our Privacy Policy.

Using Online Booking Form You can browse our Site as an unregistered user of our Services. You may be required to register on the online booking form and create an account (Account) to access our Services.

You must provide basic information when registering for an Account including name, email address, and location. Any username you choose to use the online booking system must not be offensive or in other ways insulting or contain characteristics which belongs to a third-party, including names of famous persons, or personal names to which you do not own the rights.

Once you have registered an Account, your account information will be used to create a profile that you may then curate (Profile). Your Profile is personal, and you must not transfer it to others, except with our written permission.

You must provide accurate, current, and complete information during the registration process and you must update such information to keep it accurate, current, and complete.

You are responsible for keeping your Account and Profile details and your username and password confidential and you will be liable for all activity on your Account, including purchases made using your Account details, whether or not you authorised such activities or actions.

You will immediately notify us of any unauthorised use of your Account. At our sole discretion, we may refuse to allow any person to register or create an Account.

Payments Any online payments will be made through our nominated third-party payment processor.

We may set out several payment methods. The payment method you choose may be subject to additional terms and conditions imposed by the applicable third-party payment processor; please review these terms and conditions before using your selected payment method.

Exclusion of competitors You are prohibited from using our online content, including the information and materials available on it (Content), in any way that competes with our business. If you breach this term, we will hold you responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) we suffer, and hold you accountable for any profits that you may make from non-permitted use.

Content The Content is not comprehensive and is for general information purposes only.  It does not consider your specific needs, objectives, or circumstances, and is not professional advice. While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty regarding it, to the extent permitted by law. The Content is subject to change without notice.

In addition, we do not undertake to keep our Content up-to- date and we are not liable if any Content is inaccurate or out of-date.

Intellectual Property rights Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all the Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title, or interest in relation to our Site or the Content.

You must not, without the prior written consent of ourselves or the owner of the Content (as applicable):

  • copy or use, in whole or in part, any Content.
  • reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate any Content to any third party; or
  • breach any intellectual property rights connected with Content, including (without limitation) by:
  • alter or modify any of the Content.
  • cause any of the Content to be framed or embedded in another website; or
  • create derivative works from the Content. 

Warranties and Disclaimers To the maximum extent permitted by law, we make no representations or warranties about our Site or Content, including (without limitation) that:

  • it is complete, accurate, reliable, up-to-date and suitable for any particular purpose
  • you will have uninterrupted access
  • it will be error-free or free from viruses; or
  • our Site will be secure.

You read, use and act on our Site and our Content at your own risk.

Limitation of liability To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, however it arises, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or our Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that our Content is incorrect, incomplete or out-of-date.

Indemnity To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligation under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.

Variation We may modify these Terms from time to time by posting the amended Terms on the Site. By continuing to use the Site after such modification you agree to the amended terms. 

Discontinuance of our Site We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person (including you) from using our Site, at any time at our discretion. We are not responsible for any loss, damage or Liability you may suffer arising from or in connection with any such discontinuance or exclusion.

JurisdictionThese Terms are governed by and construed under the State of Victoria, Australia. If a dispute arises from these Terms, you agree to submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.

 End of Terms

PRIVACY POLICY

Version as at7 July 2022

This Privacy Policy tells you how we use your information. We collect your information through our website: www.byrdelectrical.com.au (Site) and may also collect it offline such as over the phone, at a job site or via other methods.  

In this Privacy Policy weus or our means BYRD ELECTRICAL (ABN 68 200 963 204).

TYPES OF PERSONAL INFORMATION

The types of personal information we may collect about you include:

  • your name, and complete contact details (including date of birth where needed)
  • information about your access and use of our Site
  • additional personal information that you provide to us
  • any survey results and customer service and account information
  • Chat bot application (if applicable)
  • Instagram application
  • Newsletters
  • Sales, marketing, or in-person events
  • any other personal information requested by us and/or provided by you or a third party such as Google or our third-party payment provider including credit and/or debit card details.

HOW WE COLLECT AND USE PERSONAL INFORMATION

We collect, hold, use and disclose personal information for one or more of the following purposes:

  • to enable you to access and use our Site
  • to contact and communicate with you
  • for internal record keeping, administrative purposes, invoicing and billing purposes
  • maintaining your account and processing payments
  • for analytics, advertising, marketing market research and business development
  • to complete bookings for your services
  • as part of a sale (or proposed sale) of all or part of our business

DISCLOSING PERSONAL INFORMATION TO THIRD PARTIES

We may disclose personal information to:

  • third party service providers for the purpose of enabling them to provide their services
  • our employees and contractors and subcontractors 
  • our existing or potential agents or business partners
  • sponsors or promoters of any competition we run
  • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred
  • credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
  • third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia
  • third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia.

By providing us with personal information, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with the Privacy Act (Act) and the Australian Privacy principles (APPs). 

ACCESS TO AND CORRECTION OF PERSONAL INFORMATION

Consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us or opting out using an unsubscribe option.

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct such information.

Complaints: If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Overseas transfer

Your personal information may be transferred to an overseas jurisdiction with substantially similar data protection laws such as the United States of America, the United Kingdom or countries within the European Union (EU). These countries have data protection laws, which protect personal information in a way that is at least substantially similar to APPs and there will be mechanisms available to you to enforce protection of your personal information under that overseas law. 

We do not require the overseas recipients to comply with the APP and we will not be liable for a breach of the APP if your personal information is mishandled. 

GDPR

In some circumstances, the European Union General Data Protection (GDPR) provides additional protection to individuals located in Europe. Where this is the case, there may be additional rights and remedies available to you under the GDPR if your personal information is handled in a manner inconsistent with that law.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

COOKIES, WEB BEACONS AND GOOGLE ANALYTICS

We may use cookies and web beacons on our Site from time to time. These cookies allow the collection of online identifiers such as IP addresses, which, when combined with other unique identifiers and information received by the servers, may be used to create profiles constituting personally identifiable information.

Cookies allow third parties, such as Google and Facebook, to track your use of our Site as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

Web beacons monitor your behaviour on our Site and collect data about your web page viewing. 

We may also use Google Analytics to collect and process data from time to time. 

THIRD PARTY WEBISTE LINKS

We do not have any control over Third-Party Websites and we are not responsible for the protection and privacy of any personal information that you provide whilst visiting them. Third-Party Websites are not governed by this Privacy Policy, even if you followed a link from our website to the Third-Party Website.

AMENDMENTS

We may, at any time and at our discretion, vary this Privacy Policy by updating it on our Site. 

QUESTIONS

Please contact us using our Contact Form located on this Site.

END

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Responsive in all Inquiries

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Cost-Effective

Looking for a cost-effective service? At Byrd Electrical, we reward customer loyalty with top-quality service at extra affordable prices.

S Che
S Che
1739520150
Thank you Mark and Pat for restoring power to my studio room plus replacing two bathrooms' exhaust fans. I truly appreciate your professionalism, attention to detail, and willingness to listen to my concerns. Your caring approach, punctuality, and smooth handling of the entire process—from booking to completion—made everything seamless. The clear communication and fixed pricing for additional tasks were also greatly valued. Highly recommended BYRD electrical for all your electrical jobs!
Fiona Harris
Fiona Harris
1739398292
John MCpherson
John MCpherson
1739255491
Leo very efficiently installed my eq5 Foxtel boxes and installed a new power point
Alan Findlay
Alan Findlay
1739186645
Our Byrd Electrician was on time and fully aware of the scope of the job. He was friendly and completed the job very efficiently, on quote, and provided helpful follow up information. Thanks for the highly professional service.
Phil Moore
Phil Moore
1739146697
Excellent service from Ben. Very professional and we discussed various options for the work and there was no problem as we tweaked some of the requirements.
Matthew Hoffman
Matthew Hoffman
1738874768
Very thorough and professional service. Went out of their way to find solutions to problems. Would absolutely recommend. Byrd have been very quick and responsive via phone and email.
Peter
Peter
1738707046
Quality work, prompt and great customer service! A+
John Searle
John Searle
1738546284
Our experience with Byrd Electrical was excellent. We had a very quick response to our initial enquiry, and a quote within days. The electrician who did the work was very personable and highly knowledgeable. Everything, including liaison with the electrical inspector, went off without a hitch. We will definitely be using this company again soon. We highly recommend Byrd Electrical.
Kai YU
Kai YU
1738535207
The fault has been carefully and accurately identified and solved. It is a good service experience. Very recommended electrical service.
E Hughes
E Hughes
1738305453
T C
T C
1738296670
Ben delivered prompt and quality service. Thanks again.Highly recommended.
Val Pope
Val Pope
1738212888
On time and excellent work, thank you!! 😃😃
Ron Xie
Ron Xie
1738194399
Ben helped us install 3x Shelly 1 Mini Gen3's (smart relay switches) in our home, consolidating the light switching along the way to reduce redundant switches. Once he was done with the hard wiring, he was super patient with the software setup, ensuring the firmware was updated and the configuration was right, particularly for the 2 and 3 way switches.Really pleased with his work and will definitely be giving Byrd Electrical a call again when I need a sparky for my next smart home project
Kate Nurse
Kate Nurse
1737790366
Love when they turn up on time and send the quote same day. Mark took on the challenge to fix 4 lights fixed 6 meters high and a pond pump that had not worked in years. I can’t recommend Mark enough.
Judith Pratt
Judith Pratt
1737695903
Byrd electrics. Just had fans fitted in bedrooms and Ben did an excellent job. Very precise and left things perfectly clean. Also replaced toilet fan and did safety check on my power board switches and smoke alarm . Very reasonably priced and he cared about quality of his work. In Bayside Melbourne. Family company . Highly recommend them
Leigh
Leigh
1737608098
To organise the job was very easy and the company had great communication. Leon was very knowledgeable and finished the job quickly. Although I was informed and said yes to each price marker, in hindsight sight, I did find it quite expensive for the job. I guess I do have reassurance that the job was done correctly and statements were sent via email. Thanks Byrd electrical.
Paul McGee
Paul McGee
1737342466
Ben was fantastic! He responded promptly, provided a clear quote, and got straight to work with his tools. The job was completed quickly and professionally. I highly recommend their services!
Toni Henson
Toni Henson
1737079165
ruth connelly
ruth connelly
1737001577
Professional service, starting with the booking phone call - Leon was on time, efficient and friendly . Highly recommend Byrd Electrical.
Philip Lovel
Philip Lovel
1736855902
Great job Mark. On time, installed a small but very powerful solar light on the garage with a 9x9 inch solar panel.Also has a remote control.Mark placed the panel at the front of the garage up high and we can’t see it from inside or from the street.Did a repair job on our inside light that had been water damaged.Over the job done in 1 and half hours.I can recommend Byrd Electrical as one of our NHW suppliers who are very well respected.
Sarah Jowett
Sarah Jowett
1736714684
Great service. Friendly and efficient.
TREVOR LLOYD JONES
TREVOR LLOYD JONES
1736404910
The electrician, Ben, was on time, pleasant and professional. He performed job efficiently and per quote. No hesitation in recommending him to others.
Floriana Badalotti
Floriana Badalotti
1735536167
I needed ceiling fans installed with a tight turnaround in time for Christmas. Byrd Electrical contacted me through hipages, but unlike the others they wouldn’t quote before actually doing a site visit (which they organised within a couple of days). Boyd and Pat were incredibly professional & friendly and provided solid advice that ended up saving me $$, managed to fit in my job at the 11th hour before Christmas Eve (thank you to super-patient Tara), and they still came in cheaper than the other providers who had quoted me sight unseen. I couldn’t be happier with their service and will most definitely go back to them for future electrical needs!
Tania Ward
Tania Ward
1735177001
Great experience right from the quote ( much better than others) to the completion of the installation of my 2 ceiling fans. Highly recommend:-)
Joshua Dickins
Joshua Dickins
1735017532
Amazing service. Squeezed me in before Christmas (Xmas eve) and did a great job. Mark was professional and great at his jobThanks
Vedran Tadic
Vedran Tadic
1735003130
Rob Hudson
Rob Hudson
1734950210
Ben was punctual, polite and did a great job
Deborah Marris
Deborah Marris
1734585259
Fantastic service. On time, good communication and great job done. Thank you
Luca Sofo
Luca Sofo
1734502479
Amazing customer service. They kept in contact with me re their arrival time, arrived on time, got the job done quickly and left the site very clean. They were polite and respectful. I would highly recommend them for any electrical work. I will definitely use them again if I have a need. Many thanks Anne
Rod Brown
Rod Brown
1734320282
Mark provided excellent service and was easy to deal with. He explained the problem with our lights and quickly fixed them. He went beyond the job at hand and noticed that our smoke detector was out of date. Mark quickly provided a quote and installed it on the spot.
Jennifer Yo
Jennifer Yo
1733974429
Wonderful service , professional, responsive and fair.
Phil
Phil
1733892946
The electricians -Boyd and Leon installed fans for our apartment in a timely and professional manner. This is the second time that I have used Byrd electrical and each time they have delivered a quality product and service.
Fleur Cargin
Fleur Cargin
1733887149
Ben from Byrd Electrical was fantastic to deal with, great communication, prompt service and performed excellent work.
Ms Anthropic
Ms Anthropic
1733738396
Very happy with the service. Great communication and he did a very good job. We would definitely recommend them.
Renae Robinson
Renae Robinson
1733277072
First time customer, amazing service quick response and very helpful. Will definitely use again. The whole service was very professional from initial phone call to the finish of the job.
Rachel Kwei
Rachel Kwei
1732748993
Byrd are super professional, from the first phone call to making the appointment, the reminders and getting the job done. Leon was friendly and helpful in discussing options and was able to do the job on the spot which was super helpful. I was given a job window when I booked and the day before this was narrowed down to a more specific time and then received a message half an hour before arrival which was excellent. Would definitely use them again!
Jemimah Juers
Jemimah Juers
1732583377
Leon was friendly and answered any questions we had during his work installing electrical points for our dishwasher. Would recommend.
russ c
russ c
1732315390
Just had another Job completed by Byrd Electrical cannot recommend them highly enough, job was booked two days out, they arrived early have great advice on what we were after ,cleaned up afterwards what more do you need !If your looking for a good sparky get the Byrd.
kate langan
kate langan
1732089087
Pleasant & helpful service. Clear & prompt communication from outset plus after-service follow-up to ensure everything ok. Would recommend.
Patricia Perdrau
Patricia Perdrau
1731640528
Great Communicaton, Punctual, Professional. Mark was wonderful, Very Happy
Mongy Mong
Mongy Mong
1731572024
Professional and knowledgeable to the core.From the booking to the text to say they are on the way...I can't recommend enough.Multiple problems solved quickly and easily.Even the Missus noted she didn't have to clean up after them! Highly recommended 👌
M F (Mat)
M F (Mat)
1731381643
Great work by Leon at Byrd Electrical ,listen to what required showed up on time well priced and managed to fix a long term problem quickly and promptly.More than happy to recommend
Louisa Curtis
Louisa Curtis
1731364103
We had a great experience with Byrd Electrical. Great communication, prompt service from Leon, who sorted out our electrical issue & upgraded our switch board. Would be using them in the future for our electrical needs.
A Legris
A Legris
1730865320
I had Ben undertake some electrical works at my new apartment. Services were reasonably priced and the whole process was very efficient. I would definitely recommend to others.Ameena Legris.
Dimitri Sklavos
Dimitri Sklavos
1730672153
Great service and strong communication
Tony Fritzlaff
Tony Fritzlaff
1730587365
Was very impressed with Byrd Electrical. Very friendly and professional. From quote to end job was a week. Mark the electrician was really knowledgeable and a pleasure to deal with. Our new Induction Hotplate is working perfectly and the new bedroom ceiling fan is great. Thanks for all your assistance and advice, great job guys.
rosie reid
rosie reid
1730544543
Highly recommend!
Marcus “MetalFlakePaint”
Marcus “MetalFlakePaint”
1730254323
Excellent knowledgeable and friendly service from Mark Whittaker and the Byrd Electrical team. Thank you for attending to our electrical requirements.
Goldie
Goldie
1730240492
Fast reply to enquiries in the office, speedy appointment time and excellent in field service. Very respectful and tidy work by Ben. Highly recommend.
Ange Hodges
Ange Hodges
1730068061
Brilliant service from Ben and his Team. From initial quote through to completing the work. Ben even did a few extra jobs at no charge. Would highly recommend them for your electrical work. We’ll definitely use them again.
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